What is the process for notifying Customers on the Waitlist?
Edited 11 months ago
When an Event has filled up, Customers who are still interested in the Event can sign up for the Waitlist. When a customer who already signed up for the Event decides to cancel, everyone on the Waitlist for that Event will be notified by email that there is an open slot for the Event.
Everyone on the Waitlist is notified at the same time so that there is no preferential treatment.
Here is an example of what the customer will see when a spot opens up in the Event, and what the Admin will see on the All Areas Overview if a Customer has signed up for an Event Waitlist.
Customer
Waitlist
Process
Event
Notify