How is the Customer notified if they don’t have the funds for an Event?

There are a few scenarios of what could happen and how the PodPlay system notifies the Customer they were unable to join an Event.

• If a Customer signs up for an Event <6 days before the Event, and does not have the necessary funds at the time of sign-up, the PodPlay system will not allow the Customer to join and will give them an error.

• If a Customer signs up for an Event >6 days before the Event, Stripe will put a hold on the Customer’s credit card (cc) 24 hours before the Event.

  • A hold is not put on the Customer’s cc at the time of sign-up because the Customer might change their mind and cancel their Reservation or participation in said Event. This allows the Customer to remain flexible with their plans.

  • In situations where a hold is put on a Customer’s cc 24 hours before an event and the Customer doesn’t have the necessary funds. The Customer will receive an email saying they need to update their cc on file.

  • The Admin will also see the Customer’s account in the Attendee list of the Reservation or Event.

    • If an Admin sees this, they will need to charge the Customer for their participation in the Event through the Dashboard.

      • Read here to understand more situations when an Admin needs to charge a Customer.