Will a Customer receive a Refund if they are removed from a Reservation?

A Customer does not pay for the Reservation until after the Reservation is held, so in a situation where an Admin removes a Customer from a Reservation or deletes the Reservation from the Dashboard, there is nothing to refund.

Where this does apply is when a Customer uses Credits to book a Reservation. In a situation where Credits are used, those Credits are applied immediately rather than being deducted after the Reservation is over.

• In a situation where an Admin removes a Customer from a Reservation or deletes the Reservation from the Dashboard, all Credits are returned to the Customer’s Account.