Deleted Profiles and Data Retention

The data retention policy is simple and strict:

• If or when a Customer wants to delete their account or information from the system, they are in complete control to do so.

In compliance with GDPR lawfulness, fairness, and transparency, an Admin cannot delete a Customer’s account for them. Instead, the Customer is given complete control over their data inside the Account Info button on the Account tab of the App.

If the Customer wants to delete their account, they can:

• Navigate to the Account tab of the App

• Click on Account Info (the top button)

• Click on Delete account (bottom button)

If a Customer clicks on the Delete account button, a pop-up will appear which says:

• Are you sure you want to delete your account?

”If you delete your account, [Club name] will no longer keep your data on file.

• Upcoming reservations will be canceled and Virtual Credits will be lost.

The Customer then has an option to click on the Cancel button or the Yes, delete my account button

• If the Customer clicks on the Yes, delete my account button, their information in the Dashboard will disappear and the Customer’s information will not be searchable

• All previous purchases by the Customer remain visible through the Purchases Page Export and through no other source

In the case where a Club is on the PodPlay Pro or Autonomous tier, there may be Replays in the system of when the Customer captured a Replay

For video data retention:

• Security footage is held for 30 days (at most) before the footage is deleted forever

• Video feed from Replay cameras is held for 48 hours before being deleted forever

• Replays that are captured during a Reservation or Event are held in the Customer’s profile until the Customer deletes their Account from the system