Automated Emails from PodPlay

Below is a list of all the automated emails from the PodPlay system sent to Customers:

CUSTOMER EMAILS

• Welcome Email:

  • Unique email that can be sent to a customer when they first sign up (not every Club wants or uses this)

• User Sign Up Email:

  • A Customer receives this email when they start the process of creating an account in the PodPlay system

• User Login Link Email:

  • A Customer receives this email when attempting to log in if they have been signed out of the system

• Card Error Info Email:

  • If a Customer’s card was declined when the system tried to charge them after putting a hold on their card, the Customer would receive an Email notifying them of this error and asking them to update their cc on file

• User Password Reset:

  • A Customer will receive this email when they request to reset their password

• Membership Subscription Email:

  • A Customer will receive email receipt if they purchase a membership at the club

RESERVATION

• Reservation Booking Email:

  • A Customer will receive a confirmation of the Reservation they booked, including time and location

• Reservation Invitation:

  • If a Customer invites their friend to a Reservation they booked via email, their friend will receive an email invitation

• Guest Invitation Declined:

  • If a Customer invites another person to a Reservation and that person declines, the Customer will get an email receipt of the declined invitation

COACH

• Coach Request:

  • A Customer will get an email after they request a Coach for a Reservation, saying how the Coach will take a look at the request and either accept or deny

• Coach Confirmation Email:

  • A Customer will get an email when the Coach confirms the coaching request

• Coach Request Declined:

  • A Customer will receive an email if the Coach declines the invitation to the coaching session

• Coach Invitation (Reservation):

  • A Coach receives an email when a customer requests them for a Reservation; they will need to perform an action to either accept or deny the invitation

• Coach Invitation (Event):

  • A Coach gets this email when they have been added to an Event

• Coach Removed from Event:

  • A Coach will get an email when they have been removed from an event

EVENT

• Event Email:

  • An email will go out to a Customer when they sign up for an Event

• Event Signup Reminder Email:

  • A Customer is reminded of their Reservation or Event the day before it is scheduled with an email

• Event Summary Email:

  • After an Event where Replays were captured, all Customers participating in the Event will receive an email that includes the Replays

• Event Reschedule:

  • When an Admin Reschedules a Reservation or Event, an email will go out to all participants notifying them of the change

• Event Waitlist Open Spot Email:

  • Any Customer who is on a Waitlist for a full Event will get an email when a spot opens up for the Event

• Series Waitlist Opening Email:

  • A Customer will receive an email regarding a newly open spot on a Series when some other Customer cancels their participation

• Event Signup Cancellation Email (Play Pass):

  • When a Customer cancels their participation in an Event, they will get an automated email with details of the cancellation, including if they are charged or not according to the Club’s cancellation policy

• Event Cancellation Email for Bad Weather:

  • An email that Customers receive when an Admin cancels their Event from the Dashboard because of bad weather

ADMIN EMAILS

• Order Creation Email:

  • When an Admin manually charges a Customer, the Customer will get an email receipt of the charge

• Infraction Email:

  • If a Customer does not follow Club rules and is charged manually from the Dashboard for breaking the rules, the Customer will receive an email receipt detailing the infraction

• Refunds:

  • Unique email sent to a customer when they receive a refund from the Dashboard

• Your Report is Ready:

  • Admins receive this email when they run a report in the admin dashboard