Status Flags for Purchases

In the Dashboard, there are Status Flags next to Customer purchases. These Status Flags are markers that let the Admin know what is happening with a Customer purchase at a quick glance.

They are located on the Purchase page of the Dashboard

And within the Purchase tab of the Reservation or Event side panel

By clicking on the highlighted name to the left of a Status Flag, an Admin can look further into a purchase.

Here is a list of Status Tags an Admin will see:

Confirmed = the purchase has been captured or part of the purchase has been captured

Canceled = the Customer canceled their purchase, or an Admin canceled the purchase

Settling in X-time = the system will attempt to capture a payment after the countdown

Charge Failed = the system could not capture the purchase and an Admin needs to act

Refunded = an Admin can Refunded the Customer for some or all of the purchase

Draft = a purchase was initiated and never completed by the system

Pending = the system is trying to capture a payment from the customer

Expired = a hold that wasn’t captured within 7 days of authorization (happens when a Reservation or Event is canceled)

To learn more about these purchases attached to each tag, click on the tag itself and more Stripe information will appear in a new side panel.