How to deactivate a Customer Account

A few reasons why an Admin might want to deactivate a Customer Account are:

• Customer is seen as a bad actor

• Customer behaves in problematic ways

• Customer is continually exhibiting fraudulent behavior even after a Club staff member speaks with them

When these things happen, an Admin can go to the Customer’s Account and deactivate their account

For an Admin to do this, they would

• Navigate to the Customer’s Account

• Look for the Account Status section, near the top of the Overview tab of the side panel

• Flick the Status toggle

• Confirm the pop-up window asking if you would like to deactivate the account

• Notice how the Customer’s Account is not Blocked

Once the Status toggle is turned off, the Customer will be unable to sign into the app with this email