What are unique situations with a Series? (Series FAQs)

Can I add an additional Event to a Series after the Series has been published and Customers have signed up? Should I add the Customers who had already signed up for the Series to the new Event?

• We strongly suggest allowing customers to sign up for a Series from the front-end App/Web App. Adding additional Events to a Series post publishing can lead to unforeseen errors.

Can an Admin add a Customer to a Series if the Customer is having issues signing up?

• If a Customer has an issue signing up for a Series, first ensure there is space left in the Series for the Customer you are helping. Then, add the Customer as a Regular participant from the Admin Dashboard.

What happens if I manually add someone to the Series?

• The system will add the Customer to the Series. If you do not see the Customer’s name in the Series immediately, that’s okay, the system is syncing with every Event and will show the Customer’s name after a moment. As much as possible, we suggest creating a Series and allowing people to sign up from the front end.

There is a Customer who has a confirmation they’re in a Series, though I don’t see them in the back end; how did this happen?

• If a Customer receives a confirmation they’re in a Series and you don’t see them on the Admin Dashboard, there’s a chance it’s a bug. Please let us know if this happens to you.

• If a Series was published, Customers signed up, and then an Admin edited the Series, it might disrupt the Series. Please let your PodPlay CSM know if this happens.

When I add a Customer to a Series as an Admin, then click save to all Events in Series, I notice the participant is not immediately added to all Events in the Series. Why does this happen?

• Propagation is a system job that runs in the background. Whenever you add/remove an invite to an Event of the Series, the system will run a job and it will take a few seconds to complete.