What happens if there’s an issue with a Customer’s payment when signing up for an Event?

All Customers will need to have their phone number and credit card (cc) entered into their account before joining any Event or booking any Reservation.

• The PodPlay system will require the cc information, including the full 16-digit card number, the expiration, the security number, and the zip code.

• If this information is incorrect, there will be a purchasing error, and the Customer will be unable to participate in an Event.

The Customer will also experience an error if they have not entered their phone number, and the Customer will be prompted to enter the proper information to complete the booking.

This is how the Customer will experience the booking flow when they have not provided their phone number and credit card:

If a Customer signs up for an Event and they have the proper information, an Admin will be able to see their information in the Admin Dashboard when clicking into that Event.