What is a Waitlist?

If an Event is full, a Customer will not be able to join the Event. Instead, they will join the Waitlist.

A Waitlist is a list of Customers who would like to attend an Event, yet the Event is full. Any customer may sign up for this Waitlist, and when a spot opens up, every Customer on the Waitlist receives an email at the same time saying a spot is open for the Event.

If an Admin wants to remove someone from a Waitlist, they can in the Dashboard. To do so, an Admin will:

• Navigate to a specific Event in the Dashboard

• Scroll down to the Waitlist section in the Overview tab of the side panel

• Select the three dots next to the Customer’s name in the Waitlist

• Click on “Remove from Waitlist”

This will take that Customer off the Waitlist. Once a Customer is removed from the Waitlist, they will not receive updates if a spot opens up in the Event.

Here is what a Customer and the Admin will see when there is someone on a Waitlist: