How does a Customer book a Reservation with a Coach?

Customers can book a Reservation with a Coach directly through the App. To do so, the Customer will

• Navigate to the Book tab of the App

• Choose the desired location and type of court/table

• Notice the various filters on the blue bar at the top

Choose to

• Filter by a specific Coach’s availability, or

  • Filtering by a Coach’s availability will allow you to select

    • Different Coaching skill levels

    • All Coaching skill levels

Select a specific time and then select a Coach who is available during that time

Notice

• The Coach’s public bio

• The Coach pricing

Select the desired Coach

Continue through the booking flow and reserve your court/table and Coach

Once a Customer completes the Reservation booking, the Coach will receive an email request from the system, stating a Customer has request to receive a lesson

The Coach is responsible for accepting or declining the email invitation

• If the Coach wants to accept the lesson invitation, they can click on the link in the system email and accept

• If the Coach wants to decline the lesson invitation, they can click on the link in the system email and decline

NOTE: it’s important for the Coaches to accept or decline Customer invitations for lessons because when a Coach does not interact with the email, the Customer will still have the Reservation booked