Rainout and Weather Cancellations
When bad weather affects a Club, an Admin can cancel multiple Reservations and Events with the Weather Cancellation feature.
To do so:
Click on the dark rain cloud labeled Add a Rainout
Select the location where the bad weather is incoming or happening
Select the times when the bad weather starts and ends
Notice the canceled Reservations and Events
Any Customers in these Reservations or Events will receive an email saying it was canceled due to bad weather
Notice at the top of the Overview page an ability to edit the Rainout and extend it
There is also the option to cancel the Rainout
Clicking on this will allow Customers to book during the time that the Rainout currently blocks
It does not mean the Events and Reservations that were previously canceled are rebooked
PLEASE NOTE:
At the time of creating the rainout, if there are Reservations or Events taking place, the rainout feature prompts with a list of those Reservations and Events for the Admin to decide what to do, either to refund or not refund
The refund is for 100% of the Customer's cost
If an Admin would like to provide a partial Refunds, they can use the Refund feature
To learn more, read about How to issue a Refund