What if a Customer who books a 2-person Reservation and shows up with 3 people? (Spot+)

When a Club is using the Spot+ pricing model:

• If a Customer books a Reservation with 2 people and arrives at the Club with 3 people, an Admin at the front desk can stop the group and inquire about their Reservation.

• Given that a 2-person Reservation is more expensive per person than a 3-person Reservation, the Customers will benefit from a change on the Dashboard.

• The most effective way to remedy this situation is to

  • Delete the Reservation

  • Book another Reservation with the correct number of participants

• The Admin can then add each Customer to the Reservation, and the Customers will pay less for their play-time.

• NOTE: If a Customer books a Reservation with 2 people and arrives at the Club with 3 people, and the Admin adds the 3rd Customer to that Reservation, all 3 Customers will pay the 2-person pricing, which is more expensive.

The following video shows:

• How the pricing of each Customer is affected when an additional person is added, and how to

  • Delete the old Reservation

  • Create a new Reservation with the correct participant quantity

  • Adding the correct Customers to the Reservation

  • Ensure the Customers are checked in and pay for their spot