What Customer transactions can I see in my Stripe account?

To secure the discounted Stripe fee for all Customer transactions, PodPlay will capture the Customer funds for their transactions and then immediately transfer the money into your Stripe account. As a result and being a PodPlay Client, you will not see Customer transactions when you log into your Stripe account. Instead, you will the recent revenues your Club has captured from Customers.

The exact flow is as follows:

• PodPlay places a hold on Customer funds

• PodPlay captures the Customer funds

  • For transactions that are captured immediately

    • Memberships

    • Admin Dashboard/back-end purchases

  • For transactions that are not captured immediately

    • Reservation bookings

    • Event attendance

      • To learn more, read these articles on Credits and Purchases.

• Customer funds minus the Stripe fee is moved over to your Stripe account from PodPlay’s Stripe account

• Stripe initiates payout to Club’s bank account

  • There is a 2-day rolling delay on this payout based on potential Refunds and Cancellations which could be provided back to a Customer