Stripe
General Stripe Information
What is Stripe and how does it work?
Stripe is the charging system for PodPlay. As a PodPlay client, you set up a Stripe Express account when your PodPlay Customer Success Manager (CSM) s...
Refunding because of Fraud
If an Admin issues a Refund with the Reason: Fraud, this information is automatically passed down to Stripe as a fraudulent purchase, thereby blocking...
How to log into Stripe and what information can be viewed inside of Stripe
When you log into your Stripe account, you will see the general revenue of your Club and what money is being transferred from customer to you. To log ...
What Customer transactions can I see in my Stripe account?
To secure the discounted Stripe fee for all Customer transactions, PodPlay will capture the Customer funds for their transactions and then immediately...
What happens if a Customer’s credit card expires?
If a Customers credit card (cc) expires, the system will either: Stop a customer from signing up during Reservation booking or Event registration, for...
How does PodPlay bundle the customer transactions?
When a customer makes a Reservation or secures a spot at an Event , PodPlay will place a hold on their credit card. This hold ensures the customer ...
Where is the Customer’s credit card information stored?
The customer’s credit card information is on Stripe . On the Admin Dashboard, you can navigate to a customer’s profile and see only the last four dig...
Stripe Fee
Stripe Fees with Taxes
Stripe fees are applied over the total amount charged to the Customer. The Stripe Fee is 2.85% + $0.30 / transaction. This is the Stripe fee provided ...
Does a Coach payout include a Stripe fee?
There are two different ways a Coach can receive a payment. The Coach receives a payment from the Customer This payment receipt occurs when a Customer...
What happens to the Stripe fee during a Refund?
When providing a refund for a customer, the first transaction includes a Stripe fee. When the refund happens, the Customer is refunded what they paid,...
Is there a Stripe fee to process Customer purchases?
As a PodPlay client, you receive a discounted processing fee from Stripe. Businesses that use Stripe on their own have a higher processing fee than Po...
Stripe Disputes
Stripe Dispute Overview
A credit card dispute (sometimes called a chargeback) happens when a Customer (the cardholder) contests a charge on their credit card statement. This ...
Reviewing and Countering Disputes
A Club can now manage their Customer’s disputes from inside the Stripe Express Dashboard, giving you more control over your transactions. When inside ...