The Customers created Replays and never received them. What happened?

If a Customer is asking about Replays from a recent Reservation or Event, the first course of action is always to look back at the Dashboard and review the Purchases tab of the Reservation or Event.

Inside the Purchases tab, an Admin will see all of the Replays purchased during that Reservation or Event.

When reviewing the Purchase tab of the side panel, if the

• Replay has the flag Draft

  • This means the system failed to generate the Replay, and there is no Replay available for an Admin to locate in the Purchase tab of the side panel

Replay has the flag Charge Failed

• This means the system could not charge the Customer’s credit card on file, though the Replay will be visible in the below section of the Purchase tab of the side panel