Replays
Basic
What is a Replay Credit?
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Replays are available to any Club on the Professional or Autonomous Plan Customers who visit Clubs with the Replay functionality will have the option ...
What is a Quick Replay?
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A Quick Replay is a feature of the PodPlay Pro and Autonomous Plan that allows Customers to capture exciting moments in their gameplay A Quick Replay ...
Quick Replay Cost
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A Quick Replay is the Replay that is created when a Customer hits the Replay button on the side of a court and is 25 seconds long The cost of a Quick ...
How do Replays work during an Event?
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For Reservations, all Quick Replays will be charged to the Reservation Holder, and the same applies for an Event The difference is that the Reservatio...
How do Customers view their Replays?
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Replays are available at the end of a Reservation or Event There are two ways for the Customer to review their Replays View the email the system sends...
Advanced Information
Instant Replay Animation and Ads
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An Instant Replay is a 10-second clip of the 25-second Quick Replay that is shown on the Scoreboard immediately after the Replay is captured When ...
CASH-paying Customer buys Replays
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When Customers pay with CASH for their Reservation, the Front Desk Admin at the Club must help them To learn more, read about a Reservation paid in C...
How do I Turn Replays Off?
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An Admin can turn off both Quick Replays and Custom Replays for a Reservation or Event if this is a desired state To turn off Replays, the Admin w...
Capturing Custom Replays and Cost
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Customers who attend a Reservation or Event can capture longer Replays than the Quick Replays once the Reservation or Event is over If the Customer ...
How can I ensure my staff is not charged for their Replay?
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You can provide your employees with Free Quick Replays . To do this, n Navigate to their Profile in the Customer page of the Dashboard Scroll down to...
Create a Custom Replay from the Dashboard
Edited 8 months ago
If an Admin wants to create a Custom Replay, they can do so inside the Dashboard NOTE: a Replay can only be captured if a Reservation or Event is run...
Troubleshooting
Instant Replays Not Showing on Scoreboard
Edited 21 days ago
If a Customer is asking why the Instant Replays are not working on the Scoreboard anymore, it is likely the Customer has toggled on the Skip function ...
The Customers created Replays and never received them. What happened?
Edited last month
If a Customer is asking about Replays from a recent Reservation or Event, the first course of action is always to look back at the Dashboard and revie...