Replays
Basic
What is a Replay Credit?
Replays are available to any Club on the Professional or Autonomous Plan Customers who visit Clubs with the Replay functionality will have the option ...
What is a Quick Replay?
A Quick Replay is a feature of the PodPlay Pro and Autonomous Plan that allows Customers to capture exciting moments in their gameplay A Quick Replay ...
Quick Replay Cost
A Quick Replay is the Replay that is created when a Customer hits the Replay button on the side of a court and is 25 seconds long The cost of a Quick ...
How do Replays work during an Event?
For Reservations, all Quick Replays will be charged to the Reservation Holder, and the same applies for an Event The difference is that the Reservatio...
How do Customers view their Replays?
Replays are available at the end of a Reservation or Event There are two ways for the Customer to review their Replays View the email the system sends...
Replay Overview
These are 25-seconds and are captured each time someone clicks the Replay button (on the Play Button or the kiosk) All of the Quick Replays are sent t...
Replay Package for Private Events
As a reminder, the Private Event type Event is generally used for birthday parties, corporate events, and events across multiple courts. These Event...
Advanced Information
Watermark Ad on Replays
If you want to add a watermark ad to your Replays, there are two places you can add the advertisement: On the Instant Replays The watermark logo is v...
How can I ensure my staff is not charged for their Replay?
You can provide your employees with Free Quick Replays . To do this: Navigate to their Profile in the Customer page of the Dashboard Scroll down to t...
Instant Replay Animation and Ads
An Instant Replay is a 10-second clip of the 25-second Quick Replay that is shown on the Scoreboard immediately after the Replay is captured When ...
CASH-paying Customer buys Replays
When Customers pay with CASH for their Reservation, the Front Desk Admin at the Club must help them To learn more, read about a Reservation paid in C...
How do I Turn Replays Off?
An Admin can turn off both Quick Replays and Custom Replays for a Reservation or Event if this is a desired state To turn off Replays, the Admin w...
Capturing Custom Replays and Cost
Customers who attend a Reservation or Event can capture longer Replays than the Quick Replays once the Reservation or Event is over If the Customer ...
Create a Custom Replay from the Dashboard
If an Admin wants to create a Custom Replay, they can do so inside the Dashboard NOTE: a Replay can only be captured if a Reservation or Event is run...
Troubleshooting
Instant Replays Not Showing on Scoreboard
If a Customer is asking why the Instant Replays are not working on the Scoreboard anymore, it is likely the Customer has toggled on the Skip function ...
The Customers created Replays and never received them. What happened?
If a Customer is asking about Replays from a recent Reservation or Event, the first course of action is always to look back at the Dashboard and revie...