What is Alfie?

Alfie is the support AI integrated into the Dashboard (and in Slack), designed to assist Admins with setting up Series, charging Customers, and navigating system functionalities

Alfie was developed to provide Admins with instant access to the entire Knowledge Base, thereby enhancing the speed and efficiency of support from PodPlay

Continuously running and learning from new Knowledge Base articles, Alfie is always up-to-date

Admins can easily ask Alfie questions by toggling the gray question mark located in the bottom left corner of the screen

Once clicked, the Ask Alfie box will appear at the bottom of the screen

By clicking on this Ask Alfie option, a text box expands and offers the Admin an opportunity ask questions about PodPlay system functionality

If an Admin is finished asking Alfie for help, they can click on the small “X” in the top right of the Alfie window; this will minimize Alfie’s box from view so that it becomes invisible again

Alfie is also inside of joint Slack channels, available to answer any questions by tagging @alfie and asking a question

Clients on the PodPlay Pro plan or higher are offered a joint Slack channel to increase ease of communication

• If you do not have a joint Slack channel with PodPlay and would like one, please contact your PodPlay CSM for assistance