What is Alfie?

Alfie is the support AI integrated into the Dashboard, designed to assist Admins with setting up Series, charging Customers, and navigating system functionalities

Alfie was developed to provide Admins with instant access to the entire Knowledge Base, thereby enhancing the speed and efficiency of support from PodPlay

Continuously running and learning from new Knowledge Base articles, Alfie is always up-to-date

Admins can easily ask Alfie questions by toggling the gray question mark located in the bottom left corner of the screen

Once clicked, the Ask Alfie box will appear at the bottom of the screen

By clicking on this Ask Alfie box, a text box expands and offers the Admin an opportunity ask questions about PodPlay system functionality

If an Admin is finished asking Alfie for help, the Ask Alfie text box can be removed from the screen by clicking once more on the support question mark at the bottom left of the screen

This will minimize Alfie’s box from the bottom of the screen so that it becomes invisible again