Refunding because of Fraud

If an Admin issues a Refund with the Reason: Fraud, this information is automatically passed down to Stripe as a fraudulent purchase, thereby blocking the Customer’s card from performing any future (fraudulent) charges

• Using the Reason: “Fraud” automatically blocks the Customer’s credit card and email address

• If a Customer is committing fraud, the Club would not want to work with the Customer, so precautions are put in place to limit this Customer’s activity.

To avoid blocking a Customer’s card, the Admin should use the Reason: “Request by Customer” or ”Duplicate” to Refund the Customer for any non-fraud-related cases.

• To learn more, read about How to issue a Refund