Drafted Emails for Migrating Customers

• When migrating from one reservation system to the PodPlay system, a best practice is to email your current Customers about how to access the Club’s new software

• Below are rough drafts you might use or edit to your desired state for the following cases

  • Introducing PodPlay to Customers

  • Helping Customers Sign in/Signup for the first time

  • Introducing the iOS/Android App to Customers

  • Showcasing new Programming/Events to Customers

  • Club and Event Attendance Process

Hello valued Customer,

We have exciting news! {Club Name} has adopted a new booking software, PodPlay. Booking courts and playing with friends will be faster and easier! We have transferred your account information into the new system. Please log in [HERE] {https://club-name.podplay.app/account} with this email address and finish creating your account.

Enter your phone number and credit card information in the “Account Info” button You can also add your birthday and gender if you wish.

After completion, you are ready to start booking and having fun!

Hello valued Customer,

Signing up to use our new booking system is easy! Go to our site [HERE] {https://club-name.podplay.app/account} and enter your email.

You will receive an email with a temporary login link to create your account, then:

1. Enter your first and last name

2. Accept the Terms of Service and Privacy Policy

3. Click “Sign up”

To complete your account, sign up for an Open Play or Clinic on the Events tab of the app, or

• Enter your phone number and credit card information in the “Account Info” button

Once you do this, you are ready to start booking and having fun!

Hello valued Customer,

There’s some exciting news: we have a new iOS app! Our new app will make booking a court or joining an Open Play as smooth as butter.

Click on this [link] {iOS app link} and our app will open in the Apple Store on your phone, then:

1. Download the app

2. Sign in or Create an Account

And we’ll see you at the club soon!

New Month, New Programming!

Check out our [newly released programming] {https://club-name.podplay.app/community/events} for early access to Open Play, Clinics, and more.

Hurry before all open spots fill up!

Hello valued Customer,

To speed up our welcome and check-in process, we’re introducing new system updates that I detail below.

The first update is that we have unlocked a feature in our web app/app that will allow you to sign up for any [club name] programming before you arrive at the club. Once you have signed up for an event (Open Play, Clinic, etc.), a “Check In” button will populate in the Reservation tab of your web app/app. A randomly generated unique QR code will pop up when you click on this “Check In” button, and you will use this QR code on the scanners at the front desk.

When scanning your QR code at the front desk, state your name and the scheduled programming you registered for to our front desk staff.

Here is an example of this process:

We ask members to start this process on [date].

This also means that, as of [date], we will no longer be taking signups through the front desk. Signups for programming must be done through our web app/app. If you have any issues, please contact our front desk.

Lastly, we are working to ensure every player has limited downtime periods and has enough time on the court and, so we will be capping programming attendance. This means signups for Open Play turn into a first-come, first-served system using the web app/app. Once the courts are full on our web app/app, we will no longer accept more people for that particular Open Play.

We look forward to seeing you on the court soon!

Kind regards,