Remove a Customer’s Credit Card

Even if the PodPlay system is the most secure technology platforms for modern sports venues (read more here), there might still be a Customer who wants to have their credit card removed

To remove a Customer’s credit card:

• Navigate to the Customer page of the Dashboard

• Search and click on the Customer’s Profile

• Scroll down in the Overview tab

• Open the PAYMENT METHOD drawer

• Click on the trash can icon beneath the Customer’s active credit card

• Remove the credit card on file

If the Customer has any pending transactions, like an upcoming Reservation or Event which the system has not yet billed them for, of if they have a Membership, the system WILL NOT allow the credit card to be removed

• This is to protect the Club from accidentally removing a Customer’s credit card

If a Customer wants to have their credit card removed, all future Reservations, Event signups, and Memberships must be canceled

Once the credit card is removed from the Customer’s Profile, they are required to add a credit card again if they want to book in the future