Credits and Purchases
Credits
Add or Charge a Customer Credits
Edited 12 days ago
To give a Customer some Credits , an Admin can: Navigate to the Customer page of the Dashboard Search for the Customer’s name Open the Customer’s Pro...
Using Credits with Bill Splitting
Edited last month
There are three things to understand when it comes to a Customer using Credits and inviting their friends to split the bill: Credits can be used by th...
Can a Customer use Credits for a Reservation or Event?
Edited 11 months ago
Yes! A Customer can use Credits to book a Reservation or participate in an Event. The Customer would use their Credits in the same way they would appl...
Can an Admin use Credits on a Reservation for a Customer?
Edited 11 months ago
Only Customers can use Credits from the front end of the App. An Admin at the Front Desk can show the Customer how to use their Credits, or an Admin c...
What are Credits, how do they work, and why would a Customer have Credits?
Edited last year
Credits are a 1-for-1 dollar value inside a Customer’s Account, like store credit for a retailer. Credits will have a dollar sign next to your busines...
When a Customer uses Credits, when are the Credits subtracted from the Customer’s Account?
Edited last year
When a Customer uses Credits, they will be subtracted from the Customer’s Account immediately. This is unlike when a Customer signs up for an Event or...
Can Credits and Promo Codes be used together?
Edited last year
A Promo Code cannot be applied in conjunction with Credits. For example, a Customer cannot apply a Promo Code that offers 50% off an Event, and then a...
Can Credits be moved from one Customer’s Account to another?
Edited last year
The PodPlay system does not allow for moving Credits from one Customer’s Account to another. If the Customer requesting the Credits be moved is in goo...
Can a customer use Credits for Replays?
Edited last year
A Customer can only use Credits to book a Reservation or participate in an Event. The Customer is unable to use Credits to purchase Replays. Anywhere ...
Purchases
Provide a Monthly Expense Report to a Customer
Edited 4 months ago
Customers may want a receipt for their transactions at the Club If a Customer wants to recap their recent transactions, an Admin is able to to provide...
Generate a Customer Receipt
Edited 4 months ago
An Admin or Manager can generate a Receipt for a Customer if they ask for it. For an Admin to create a Receipt for a single charge: Find the specific ...
How to accept Cash payments
Edited 5 months ago
Cash payments can only be processed at the Front Desk or by an employee of your Club A Customer can pay in Cash when they: Book a Reservation Join an ...
When is a Customer charged for their Reservation or Event spot?
Edited 9 months ago
When a Customer books a Reservation, they block that time off for other Customers. The PodPlay system will place a hold on their credit card (cc) to e...
Admin intervention during Customer charge errors
Edited 11 months ago
During a Customer's purchase in the system, there are specific instances when the system fails to capture the Customer's funds. These instances could ...
How to charge a Customer in the Dashboard
Edited 11 months ago
To charge a Customer within a Reservation or Event Select the appropriate Reservation or Event in the Dashboard Go to the Purchases section in the ope...
How does a Customer or Admin know a credit card didn't work?
Edited 11 months ago
There are a few different ways the system will notify the Customer if their credit card (cc) does not work: If a Customer's cc doesn't work when signi...
Why can Customers see a purchase in their Purchase History if they have not yet purchased anything?
Edited last year
All purchases will be visible in the Customer’s Account tab, under Purchase History. These purchases are logged in sequential order of when the Custom...
What are the types of Purchases a Customer can make?
Edited last year
Customers can purchase a court/table Reservation or a spot for an Event. Depending on what your Club offers, the PodPlay system is equipped to allo...
Advanced Charging and Purchase Considerations
Remove a Customer’s Credit Card
Edited 2 months ago
Even if the PodPlay system is the most secure technology platforms for modern sports venues ( read more here ), there might still be a Customer who ...
Value and process of Holds on Credit Cards
Edited 3 months ago
When a Customer books a Reservation or Event, the system will put a hold on the Customer’s credit card (cc) to ensure the Customer has the necessary f...
Different Hold-on-Card Strategies
Edited 3 months ago
Placing a hold on the Customers Credit card is a default charing strategy in the PodPlay system To learn more, read Value and Process of Holds on Cre...
Using the Settle Now button to charge Customers immediately
Edited 8 months ago
The PodPlay system will always charge a Customer for their private Reservation or participation in an Event after the Reservation or Event is over To ...
How does Bill Splitting work?
Edited 8 months ago
Bill Splitting is a new feature that allows Customers to split the cost of a Reservation with their friends For a Customer to split the cost of a Res...
Dark box quick-view of purchases
Edited 9 months ago
On the Overview page of the Dashboard, when an Admin hovers their cursor over an Event or Reservation, the system will show a small dark box of the up...
What happens if an Admin changes the price of an Event after a Customer signs up?
Edited last year
The suggested practice of any Event creation is to set the price and leave the pricing alone when set. When an Event is created, if a Customer signs u...