Admins on Chat

With the Staff or Moderator role in Community Chat, you can:

• See total members

• Edit channels

• Create channels

Pro Tip: Avoid creating too many default channels. Less is more when starting up your community, and if you create too many channels, it will be challenging to achieve a snowball effect or critical mass of conversations.

To add a channel:

• Next to Channels, there click on the cog icon, which takes you to the channel list

• On the Channel List page, click “New Channel” in the upper right hand side

  • Enter the channel name

  • Under “Choose Category,” select “Pick This to Create Channel”

  • Check “Automatically Add Users” if you want everyone to join the channel automatically

  • Check “enable threading”

  • Click the “Create Channel” button

Once the channel is created, click on the cog next to the channel name and toggle off “Allow @all and @here mentions” to prevent customers from spamming everyone with push notifications.”

To delete a channel:

• Click on the cog icon next to the channel, and then click "Delete Channel" at the bottom

• Enter the name of the channel to confirm deleting it