Limits on Customer Reservations

During the configuration of your environment, you can place limits and restrictions on Customer Reservations in a few ways.

• Booking Horizon: this is how many days into the future your customers can book a private Reservation

  • For example, a Booking Horizon of 7 days means your customer can book a reservation a week from today

• Show 1-hour Bookings: this restriction shows your Customers only 1-hour booking slots

  • Meaning that instead of available booking slots at 1 pm, 1:30 pm, 2 pm, 2:30 pm, etcetera, the Customer will see booking slots for 1 pm, 2 pm, 3 pm, and so on

• Enforce 1-hour Minimum: this restriction will force all of your Customers (both Members and Non-members) to book their private Reservations at a minimum of 1-hour

  • Please note: this restriction MUST be turned on if your Club has elected to turn on the “Show 1-hour Bookings”

  • If the “Show 1-hour Bookings” is not turned on, then this restriction will force Customers to book a minimum of 1-hour, and then the Customer can choose to book an additional 30-minutes for a total of 90-minutes on their Reservation

• Max Hours per Reservation: this restriction will set a limit on how long a single Reservation can last

  • For example, if this restriction is set to 2, then a Customer can only book a Reservation that lasts 2 hours

    • Please note: this does not stop a Customer from booking two (2) 2-hour Reservations back-to-back

• Max Future Reservations per Customer: this restriction applies to how many Reservations are on the calendar at a time

  • For example, if this restriction is set to 5, a Customer (Member or Non-member) can book 5 Reservations, and cannot book a 6th Reservation until they attend their 1st Reservation (thereby having 4 future Reservations remaining on the calendar)

  • This restriction can be applied uniquely to different levels of Membership

    • For example, Membership A can have a max future Reservations of 4, while Membership B can have a max future Reservations of 8

• Max Future Free Off-Peak Reservations: this restriction can apply to both Members and Non-members

  • This restriction only needs to be considered if your Club offers $0 private Reservation booking options during Off-peak hours

  • The value of this system restriction is to stop Customers from hoarding to free Reservation options

Each of these restrictions are in the back-end configuration of your Club’s environment and provide each club with the opportunity to be creative in how they want to place restrictions on the Customer Reservations

These restrictions limit the Customer Reservations because there are always bad-apple Customers who hog or hoard play time of your time-bound inventory, and with the PodPlay team being Club owners, we know how to handle these bad-apple Customers