What is Court Locking?
When a customer is in the booking flow, they will have the option to pick a particular court to play on in the Club. This is called Court Locking.
Court locking allows customers with strong preferences to pay to pick their court
If the Customer locks a court, the PodPlay system’s algorithm must adapt to fit other Reservations around the locked court
Auto-select is the most efficient way to assign courts, allowing the algorithm to move Reservations as needed
The algorithm is designed to maximize court utilization and minimize the need for court switching
We strongly suggest incentivizing the Customer to use the auto-select by adding a charge to any Customer interested in locking down a preferred court
Across the previous 18 months, an average of 7 - 8% of all Reservations were locked using Court Locking