Reservations
Admins
Receiving notifications when a Customer books a Reservation/Event
Admins can look at the Purchase page of the Dashboard to track Customer purchases and reservations. The Purchase page of the Dashboard is a chronologi...
Book a Reservation on behalf of a Customer for Free
It is always recommended that a customer books for themselves. In the event that they cannot, this article details how an Admin can help. On the Overv...
What if a Customer books a 3-person Reservation and shows up with 2 people? (Spot+)
When a Club is using the Spot+ pricing model: If a Customer books a Reservation with 3 people and arrives at the Club with 2 people, an Admin at the...
What if a Customer who books a 2-person Reservation and shows up with 3 people? (Spot+)
When a Club is using the Spot+ pricing model: If a Customer books a Reservation with 2 people and arrives at the Club with 3 people, an Admin at the...
How to add Customers to a Reservation or Event that has already been created
If you are adding a Customer to a Reservation, in the Overview Page of the Dashboard: Click on the specific Reservation or Event Scroll down to the Pa...
How to add Customers to a Reservations
Both the Reservation Holder and an Admin are able to add Customers to a Reservation. When a Customer books a Reservation and invites their friends to ...
How to Cancel a Reservation or Event
To Cancel a Reservation or Event: Click on it that Reservation/Event in the Overview page of the Dashboard Find and click the 3 dots in the bottom lef...
How do I create a Reservation?
How does an Admin add a reservation to the calendar? An Admin can make a Reservation in the All Areas Overview of the Dashboard . The first thin...
How to add multiple Customers to a Reservation?
Can I add multiple people to a reservation at once, or do I have to add them one by one? As an Admin, you can add a participant to a reservation one b...
Customers
Split the Bill with other Customers
For a Customer to Split the Bill for their Reservation with a friend, the Customer would Pick a desired time to play Click on the Check out button at ...
Can a Customer book a Reservation with Cash?
A Customer cannot book a Reservation or join an Event using Cash, unless they are at the Club and assisted by an Admin at the Front Desk. For an Admin...
How to extend a Reservation
If a Customer wants to extend their Reservation, they can: Go into the App Find the day and time when they have their already booked Reservation Selec...
How can a Customer book a Reservation?
A customer can book a reservation by Opening up the App Signing into their Account Navigating to the Book tab in the App Choosing a preferred day and ...
How can a Customer invite their friends to their Reservation?
Yes! The Customer is asked to specify how many people they are playing with when booking a Reservation and is then prompted to send out invitations ...
Can a Customer cover the cost of inviting their friend to a Reservation?
Depending on the Pricing Model your Club follows, the customer will either pay for the court/table reservation up front ( Per Court pricing ) or t...
Can a Customer book multiple Reservations?
Can a Customer book multiple Reservations to play at the same time? The PodPlay system will check to see if the customer has another reservation at th...
How to set a limit on the courts the Customers can reserve?
Yes, you can limit the amount a customer books a court in a few ways. Booking Horizon: this is how many days into the future your customers can book a...
Other
When can a Reservation not be adjusted?
To ensure a more accurate record of Customer engagement and booking at the Club, the system has a cut-off time for when an Admin can no longer adjust ...
What is Court Locking?
When a customer is in the booking flow, they will have the option to pick a particular court to play on in the Club. This is called Court Locking. Cou...
Table Assignment Status icons
A Reservation has a Settings tab in the side panel, and within this Settings tab is the Table Assignment A Table Assignment can have a few different S...
How to move a Reservation from one court to another (drag-and-drop)
If a Reservation or Event needs to be moved from one court to another, an Admin can utilize the drag-and-drop feature. To do so: Click and hold onto t...
How to Reschedule a Reservation if a Customer came into the Club on the wrong day
If a Customer comes into the Club on Tuesday and made a Reservation for Thursday, the Staff at the Front Desk of the Club can decide what to do. If th...
What is a Booking Horizon?
A Booking Horizon is the number of days In advance from TODAY that a customer can book a Reservation. This Booking Horizon is visible at the top of th...
How much are Customers charged for booking a Reservation?
During the Onboarding process, the Club will will set a price for Customers to book a court/table. This price can be specific for Members Non-members ...