Why is my Coach having trouble accepting Reservation bookings?

If your Coach is having trouble accepting Reservation bookings, there are a few things to check:

• Has the Coach opened their Weekly Availability to allow Customers to book them during the days and times when the Coach is having trouble?

  • The Coach will set their Availability inside their Coach profile. If a Customer tries to book a Coach during a day or time when the Coach did not set free availability, the Customer will not be able to book the Coach.

• Is the Coach attending an Event at the same day and time?

  • In the same way that the PodPlay system will not allow Customers to book courts/tables at the same time as another Event or Reservation they are attending, the PodPlay system also monitor the Reservations and Events the Coach is attending. If they are attending another Reservation or Event, the PodPlay system will believe they are unavailable.

• At which Location is the Customer booking their Reservation?

  • For Customers, they will only be able to select this new Coach when booking their Reservation if they are booking a Reservation at the Location the Coach has specified in their Coach settings