Coaches
Basic Coach information
Set Ball Machine as Coach
Edited last month
To set up a ball machine as a coach in PodPlay, follow these steps below Assign the Coach Role to a Front Desk Profile: Use a general club email, like...
Paying for the Court Rate and the Coach Rate
Edited 2 months ago
The default settings in the PodPlay system is that when a Customer books a private lesson with a Coach, the customer pays for the Coach and for the co...
How does a Customer book a Reservation with a Coach?
Edited 9 months ago
Customers can book a Reservation with a Coach directly through the App. To do so, the Customer will Navigate to the Book tab of the App Choose the des...
What happens if a Coach is booked from the Dashboard?
Edited 11 months ago
If a Coach is going to be paid for their work, a Customer should book them through the App. If an Admin is trying to help a Customer, they can: Create...
How can a Coach be booked by multiple Customers?
Edited 11 months ago
The ability for a Coach to be booked by a Customer depends on the Coach’s availability. If a Coach has set their availability up , any Customer can r...
How to add a Coach to the Club
Edited 11 months ago
The first thing you will want to do when adding a Coach to your Club is to have the Coach create an Account on your App. Once they have created a Cust...
What is the value of a Coach?
Edited last year
Customers who get coaching see themselves improve and tend to become more active customers. One PodPlay client (PingPod) found that the lifetime value...
What is a Coach?
Edited last year
A Coach is an employee or contractor at your Club who provides educational instruction. The Coach might lead classes or only serve the Customers throu...
Can a Coach be included in an Event?
Edited last year
Yes! A Coach can be included in an Event. When an Event is being created by an Admin, there is a space to include a Coach in that Event. The different...
Coach Settings
How does a Coach receive payment if they don’t set up a Stripe account?
Edited 27 days ago
If the Coach does not set up their own Stripe account, the Club will pay the Coach outside of PodPlay. If your Club has elected not to pay any Coach t...
Can a Coach be available in multiple locations?
Edited last year
Yes! To learn more about setting Availability to your Club’s Coach, read the article on setting up the Weekly Availability .
Why is my Coach having trouble accepting Reservation bookings?
Edited last year
If your Coach is having trouble accepting Reservation bookings, there are a few things to check: Has the Coach opened their Weekly Availability to a...
How does a Coach set their Coaching Details?
Edited last year
A Coach will edit their Coaching Details inside their Coach profile. To do so, ask the Coach to Navigate to their Coach Dashboard Click the blue butto...
What is a Notice Cushion and how does it work?
Edited last year
The Notice Cushion inside the Coach profile is a time buffer that a Coach can set between when a Customer can book them, and when they will be ready f...
What is a Switch Cushion and how does it work?
Edited last year
Note: if your Club only has one Location, the Switch Cushion will not pply to your Coaches. The Switch Cushion inside the Coach profile is a time buff...
What is the Student List?
Edited last year
The Student List inside the Coach profile is a section where the Coach can detail which Customers of the Club are able to book the Coach. If the switc...
How does a Coach set their rate?
Edited last year
A Coach can set their rate by Navigating to the Coaches Page of the Dashboard Clicking on the blue button labeled My Settings at the top of the page C...
How does the Weekly Availability function?
Edited last year
For a Coach to finalize their Weekly Availability, ask the Coach to Navigate into the Coach dasboard Click on the blue button labeled My Settings Noti...
How does a Coach set up their profile?
Edited last year
When an Admin has give the Coach profile to a Customer, the Customer will see a new button in their Account tab of the App. This is where they can set...
Coach Payments
Coach Payout for a Series
Edited 7 days ago
A Series is several Events all connected to one another When a Customer signs up for a Series, they are signing up for all of the Event sessions in th...
Book a Lesson with Credits
Edited 27 days ago
Customers can book a private Reservation lesson with a Coach using Credits For a Customer to book a lesson with Credits, they would go through the nor...
Bill Splitting with a Coach
Edited 27 days ago
Read here to learn more about The Court+ pricing model . If a Customer books a private Reservation and adds a Coach for a lesson, the Coach rate CAN ...
How is a Coach paid for their work?
Edited 27 days ago
When a Coach sets up their profile, there is a blue button link labeled Start Onboarding under the Payments section. This is the button that leads a C...
Reverse a Coach Payment
Edited 27 days ago
A Coach is paid in the PodPlay system for a lesson in two ways: By the Customer during a private Reservation lesson By the Club during a Clinic To lea...
Overview of Payment Process for Coaches
Edited 6 months ago
Coaches set up their public profile, availability, rates, and payout Stripe accounts inside PodPlay, from within the Coach Settings Once completed, th...
Pay a Coach ad-hoc
Edited 10 months ago
If a Coach works longer hours than anticipated, or if a Coach was sent an incorrect amount of funds for their work, the system allows for an Admin to ...
A Coach receives payment from an Event
Edited 10 months ago
A Coach has the ability to receive payments from an Event they worked. When a Coach is added to an Event, their rate is set by the Admin creating said...
Coach wasn’t paid for an Event or Reservation
Edited 10 months ago
A few scenarios can lead to a Coach not receiving payment for a Reservation: If an Admin creates a Free Reservation for a Customer and adds the Coach ...
What happens when a Customer cancels a private Coaching session?
Edited 11 months ago
When a Customer cancels a Reservation with a Coach, the Coach will be notified of the cancellation through email. The availability that the Coach had ...
Can a coach receive payment in cash?
Edited 11 months ago
A Coach is able to receive a Cash payment for a Reservation if an Admin helps the Customer book the Reservation because Customers cannot book Reservat...
Can I charge a different price for Members and Non-members when it comes to booking a Coach?
Edited last year
When a Coach sets their pay rate, their pay rate is applicable to all Customers, regardless if that Customer is a Member or a Non-member. Where the Cl...
Can Credits be used for a Coaching lesson?
Edited last year
Not entirely, Credits cannot be used when booking a Reservation with a Coach. When a Customer tries to use Credits during the booking flow, the Credit...
How does the Coach/Club split work for an Event?
Edited last year
When a Coach works an Event, the rate set in the Event settings is how much the Coach will receive. The Coach/Club split for working an Event is not t...
Can I export the data from the Coaches tab?
Edited last year
Yes! Only the Club Owner will be able to export data from the Coach tab of the Admin Dashboard. The Export button is on the top right of the Coaches t...