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How does a Customer let themselves into the Club?

Edited

  • The Access Door button is only visible for Clubs on the Autonomous PodPlay plan/tier. The Customer will be able to let themselves into the Club before their Reservation or Event starts.

  • The Unlock Door button will appear under the Reservation 12 hours before the Reservation, and gives the Customer a button to unlock the door to the Club.

  • For Reservations that are further out in time, the Unlock Door button will show as a countdown timer, where the Customer can unlock the door of the Club 15 minutes before their Reservation starts.

    • The timing of this countdown is configurable at the request of your PodPlay Customer Success Manager (CSM). If you would like to change the countdown timer to change more than 30 minutes before the Reservation starts, your PodPlay CSM can assist.

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