Customer Profiles
Basic information
Accepting a Liability Waiver
Edited 12 days ago
There are two ways the Liability Waiver can be accepted: By the Customer (the suggested way) By an Admin, on behalf of a Customer (mainly used for VIP...
Creating a Customer Profile
Edited last month
When a Customer wants to create a Profile, they will: Navigate to your Web App or App Type in their email and hit enter Notice the system is sending t...
Circular Sign-up/Sign in Error
Edited last month
When a Customer wants to Sign-up or Sign in to your Club’s app, they will need to enter the email address associated with their Profile To learn more ...
How to add a Phone Number
Edited 7 months ago
There are two ways to add a phone number to a Customer’s Account: From the front-end App From the Dashboard From the front-end App , the Customer woul...
Set a Password with Passwordless access enabled
Edited 9 months ago
The PodPlay App is a Passwordless software To learn more, read about Passwordless Access . If a Customer or Admin wants to create a Password for thei...
Can Admins create an Account for a Customer?
Edited last year
Yes, Admins can create Accounts on behalf of Customers. The information you will need is: First Name Last Name Email address To do so inside the Admin...
Account quick-start guide
Edited last year
What is a Customer Account in the PodPlay system? A Customer Account is the unique profile each Customer has within your Club’s App. When a Customer s...
Customer information
Where to view a Customer’s Birthday or Gender
Edited 9 months ago
If the Customer has entered in their Birthday and Gender, this information is available for an Admin to review inside of the Customer’s Account For an...
Can Customers input their Birthday and Gender?
Edited 9 months ago
Yes, a Customer can enter this personal information into their account in one of two ways: When the Customer first creates an account After the Custom...
Can I provide a Refund from the Purchases tab in the Customer’s Account?
Edited last year
Yes, when clicking into a Customer’s Account, and then navigating to the Purchases tab, an Admin can click on any of the previous purchases and see al...
Where do I go to see a Customer’s past and future Reservations?
Edited last year
Navigate to a customer’s profile and click on the Activity tab at the top. Then scroll down to Events & Reservations. You will see a calendar view o...
What Customer information can I see in the Dashboard?
Edited last year
The basic customer information inside of the Dashboard is their name, email, phone number, and the last four of their credit card information. All o...
Other Account features
How does a Customer let themselves into the Club?
Edited 5 months ago
The Access Door button is only visible for Clubs on the Autonomous PodPlay plan/tier. The Customer will be able to let themselves into the Club before...
How to deactivate a Customer Account
Edited 9 months ago
A few reasons why an Admin might want to deactivate a Customer Account are: Customer is seen as a bad actor Customer behaves in problematic ways Custo...
Security Notes
Edited last year
What are the Security Notes on a Customer’s Account? Security Notes are messages and reminders that Admins can attach to an Account for future referen...