Customer issues with their monthly Membership charge

What happens if a customer experiences a charge error because they either canceled their current credit card, received a new one, or their credit card expiration date has been reached?

• When this happens, you can reach out to the customer and notify them their Membership charge did not go through. They can then change their account card, and the system will automatically change their missed membership as the system will attempt a charge to their credit card on file once a day.

  • This means that a Customer who updates their credit card on their own will have their Membership renew properly.

• If you do nothing, the Member will have a free Membership as the system does not automatically cancel the membership for this customer.

You can monitor your Member’s charges in a dedicated Slack channel with all of your Club’s User Activity.

• To learn more about the User Activity Slack channel, read these articles on PodPlay Integrations.