Memberships
General Considerations
Customer issues with their monthly Membership charge
If a Customer experiences a failed charge on their Membership subscription because they either canceled their current credit card, received a new one,...
Membership Commitment and Notice
When a Customer buys a Membership, they will adhere to two general rules: Holding the Membership for a minimum amount of time (commitment) Notifying t...
Cancel a Membership
The default setting for canceling a Customer who wants to cancel their Membership is that they will need to contact the Club via email to request the ...
Click-to-Cancel Button
The default setting for canceling a Customer who wants to cancel their Membership is that they will need to contact the Club via email to request the ...
N-Day or Non-recurring Membership
When a Customer buys a Membership, they are activating a subscription. When a Membership is activated, the Customer is billed on the same day of the m...
Group Memberships / Family Memberships
For Group Membership or Family Memberships, the perks of the Membership are shared between the Customers, and both a Customer and an Admin have the ab...
Discounts on Coach Rate for Members
A unique perk your Club can provide to Members is the ability to discount the Coach rate for Memberships When a Membership is given a Coach Rate Disco...
Gifting a Membership to another Customer
Here is how an Admin can assist a Customer who wants to gift a Membership to another Customer: When Customer A wants to buy 3 months of a Membership f...
Purchase a Membership
If your Club has a Membership option available, you will see a Membership Sign-up button in the Account tab of the App Click on this button Read throu...
Annual Membership options
When your Club decides to offer Annual Memberships for Customers to purchase, please ask your PodPlay Customer Success Manager (CSM) to set up the Mem...
Memberships from the Dashboard
An Admin can give a Membership for free or help a Non-member purchase one from the Dashboard Giving a Free Membership: Navigate to the Customer’s Acco...
Can I charge different prices to Members vs. Non-members in an Event?
Yes! The Club will designate a different price for Members and Non-members when it comes to Events. To learn more about how pricing is different for M...
Hidden Memberships
If you have Memberships that are by invite only or given out on an “as needed” basis you can create a hidden Membership. Hidden memberships are not vi...
Pricing Considerations
Custom Rate for Memberships
Please note: only an Admin Role can update the Custom Price for a Customer’s Membership To update the price of a Membership for a Customer to a Cust...
Changing Monthly Rate for a Membership
If a Club determines that a particular Customer can have a different monthly rate for their Membership than other Customers, an Admin has the ability ...
Change the Membership Price or Next Charge Date
If an Admin wants to change a Customer’s Membership Price or Next Charge Date, both of these options are available inside the Dashboard. An Admin can:...
Charging an Annual Membership from the Dashboard
A Customer can choose an annual Membership from the front end App, if the Club provides an option for it If the Club does not provide an Annual option...
Give a Customer N months of their Membership for free
When a Customer has a Membership, the Club has the option to give the Customer a month, or many months, of their Membership for free For an Admin to g...
Changing a Monthly Membership to Annual Membership
This is an edge-case situation, and it’s best if the Customer asks about annual Memberships BEFORE signing up for a Membership. In order to successful...
Club Considerations
Grace and Hold Periods with Failed Charges
In the PodPlay system, when a Customer’s charge for their Membership fails, a few things happen: The Customer immediately receives an email The email ...
Modeling Membership per Court
If your Club is seeking to understand what target to aim for in terms of selling Memberships while not overselling Memberships , the data shows a Clu...
Run a Membership Presale
To run a Membership presale, get in touch with your PodPlay CSM. The Membership Presale will run before you open your Club’s doors. You can choose how...
Running a Membership Promotion
As Club Admins, you have a couple of options on how to run a Membership promotion. If you have any questions, reach out to your PodPlay CSM for guid...
Evaluate Membership Models for Your Club
Many traditional athletic clubs are membership-only. A members-only pickleball business model yields certainty of recurring revenue for the club but i...
What if I want to change the price of a Membership?
If you change the price of a Membership, all Customers who have purchased that Membership will have a new updated price. Meaning, if you sell a member...
What is Member vs. Non-member pricing?
The power of a Membership is dynamic. Customers who sign up for your memberships will receive perks, which you choose before the environment is set up...