Where does the PodPlay CSM track the new feature request?

Edited
  • The PodPlay Customer Success Manager (CSM) will generate a ticket for your Feature Request (FR).

  • This ticket is tracked internally at PodPlay by the PodPlay CSM and the PodPlay Developers.

    • Tickets are organized by priority and urgency.

    • Some FR are more valuable, making a more significant impact than other FRs.

    • The PodPlay Developers are responsible for meticulously organizing and creating FRs so that you continue to see valuable new ways to support your customers.

  • If you don’t know how the FR would work, and you know the objective you want to accomplish, your PodPlay CSM will strategize with the PodPlay Developers to solidify a resolution.