Troubleshooting
Software troubleshooting
PodPlay support
What is a PodPlay Customer Success Manager (CSM)?
The PodPlay CSM is your onboarding facilitator, your PodPlay coach, and your business strategist. Each CSM is a subject matter expert on the PodPlay s...
Bugs
Every software system in the world has bugs because no system is perfect. If you happen to find a bug in the PodPlay system, we encourage you to notif...
What if I want PodPlay to create a new feature?
If you want to see a new feature in PodPlay, this is called a Feature Request (FR). To make a FR, contact your PodPlay Customer Success Manager (CSM) ...
Where does the PodPlay CSM track the new feature request?
The PodPlay Customer Success Manager (CSM) will generate a ticket for your Feature Request (FR). This ticket is tracked internally at PodPlay by the P...
What if my Feature Request is very important?
Please let your PodPlay Customer Success Manager (CSM) know the priority and urgency of your Feature Request. If there is a viable Workaround you ar...
Why was my Feature Request not immediately created?
The PodPlay Developers receive many new ideas every week and must focus on creating the most significant impact and value-add with every Feature Reque...
What is a Workaround?
A Workaround is a process flow that achieves an objective with a different tactic. The PodPlay system is dynamic and flexible, so if you don’t know ho...