Bugs

Every software system in the world has bugs because no system is perfect. If you happen to find a bug in the PodPlay system, we encourage you to notify your PodPlay Customer Success Manager (CSM) about any bugs you find.

When you reach out to the PodPlay CSM

• Explain the objective you are trying to accomplish

• Ask how the PodPlay system currently accomplishes said objective

• Describe the bug you found that blocks you from accomplishing your objective

The PodPlay CSM will then

• Investigate the potential bug

• Attempt to replicate the potential bug

• Share any bug found with the PodPlay Developers

• Create a ticket for the PodPlay Developers to track the bug

• Follow up with you to explain how and when the bug is going to be fixed