New Club Onboarding Process

The process starts with an in-depth demonstration and an ongoing discussion about the PodPlay System and how it can support your club/business. You’ll have the chance to discuss pricing and other contractual details.

Once the SOW is signed, our Developers and Customer Success team will create a Staging Environment for you. Think of this as a Sandbox where you can test and play the system before implementing a live Production Environment.

The onboarding process timeline will depend on the Club. Some PodPlay Clients will purchase a PodPlay plan before they open their venue. If this is the case, PodPlay will support the operational and construction needs of your venue. Some Clients will purchase a PodPlay plan after they open their venue. If this is the case, PodPlay will teach the venue staff how to use PodPlay software to efficiently and effectively operate the venue.

If you are building your company from the ground up, first: Congratulations! Second: we will work on your timeline.

We will provide you with resources to support your Club’s buildout

• Feel free to check out all our PingPod and Sharks locations to get a real idea of what your setup can look like.

• Our Customer Success team is available to answer your unique questions and tailor the experience and environment to your unique needs.

Your Staging environment can be adjusted to match the evolution of your impending club.

• Logo change? No problem!

• More courts than originally planned? Let’s do it!

• New staff members? Awesome!

Sign SOW > Set up Staging > Hold Client Training Sessions* > Iterate on Staging > Move into Production > Submit iOS App to Apple (if on Basic+ plan or higher) > Go LIVE!

• NOTE: these training sessions can involve club ownership, front desk staff, coaches, and more

If your club is migrating from another software, please read Existing Club Migration Process