Existing Club Migrating Process

The process starts with an in-depth demonstration and an ongoing discussion about the PodPlay System and how it can support your club/business. You’ll have the chance to discuss pricing and other contractual details.

Once the SOW is signed, our Developers and Customer Success team will create a Staging Environment for you. Think of this as a Sandbox where you can test and play the system before implementing a live Production Environment.

The onboarding process timeline will depend on the Club. Some PodPlay Clients will purchase a PodPlay plan before they open their venue. If this is the case, PodPlay will support the operational and construction needs of your venue. Some Clients will purchase a PodPlay plan after they open their venue. If this is the case, PodPlay will teach the venue staff how to use PodPlay software to efficiently and effectively operate the venue.

If your club is already using another System, our Customer Success team will assist you in migrating your programming and customer data from your old system to PodPlay!

Sign SOW > Set up Staging > Hold Client Training Sessions* > Iterate on Staging > Move into Production > Export Customer list from old system> Import existing Customers into PodPlay > Submit iOS App to Apple (if on Basic+ plan or higher) > Turn off old system & notify Customer’s of new/upcoming App > Go LIVE!

• NOTE: these training sessions can involve club ownership, front desk staff, coaches, and more

For the 2nd to last step of the migration (notify Customer’s of new/upcoming App), read this article next: Drafted Emails for Migrating Customers