Coach wasn’t paid for an Event or Reservation

A few scenarios can lead to a Coach not receiving payment for a Reservation:

• If an Admin creates a Free Reservation for a Customer and adds the Coach afterwards, they will not receive payment

  • The reason why the Coach does not receive payment for working a Free Reservation is because the system presumes the Admin knows what is best, and if the Reservation is free of charge, the Coach is free of charge

• If the Coach does not accept the Customer’s Reservation or Event and their acceptance in the Reservation or Event is Pending, they will not receive payment

  • While an Admin can accept the Reservation or Event for the Coach, it is the Coach’s responsibility to accept the invitation to the Customer’s Reservation or Event

If the Status of a Coach payment on the Purchase tab of a Reservation or Event is Pending, they will not receive payment

• The Pending Status could be from a Coach not accepting the request, it could be form the Coach being added to the Reservation or Event after it already finish, or it could be something else

If the Coach has not set up their payment account in Coaching Settings, they will not be paid and the money for any Coaching Reservations will go to the Club

• It is always recommended that the Coach set up their payment details on their Coaching Profile and that a Customer books their Reservations on their own and the Coach accepts the Coaching request in order to receive payment