Coaches

Customers can book a Reservation with a Coach directly through the App. To do so, the Customer will Navigate to the Book tab of the App Choose the des...

If a Coach is going to be paid for their work, a Customer should book them through the App. If an Admin is trying to help a Customer, they can: Create...

The ability for a Coach to be booked by a Customer depends on the Coach’s availability. If a Coach has set their availability up , any Customer can r...

The first thing you will want to do when adding a Coach to your Club is to have the Coach create an Account on your App. Once they have created a Cust...

Customers who get coaching see themselves improve and tend to become more active customers. One PodPlay client (PingPod) found that the lifetime value...

A Coach is an employee or contractor at your Club who provides educational instruction. The Coach might lead classes or only serve the Customers throu...

Yes! A Coach can be included in an Event. When an Event is being created by an Admin, there is a space to include a Coach in that Event. The different...

Yes! To learn more about setting Availability to your Club’s Coach, read the article on setting up the Weekly Availability .

If your Coach is having trouble accepting Reservation bookings, there are a few things to check: Has the Coach opened their Weekly Availability to a...

A Coach will edit their Coaching Details inside their Coach profile. To do so, ask the Coach to Navigate to their Coach Dashboard Click the blue butto...

If the Coach does not set up their own Stripe account, the Club will pay the Coach outside of PodPlay. In the situation where a Coach is added to a Re...

The Notice Cushion inside the Coach profile is a time buffer that a Coach can set between when a Customer can book them, and when they will be ready f...

Note: if your Club only has one Location, the Switch Cushion will not pply to your Coaches. The Switch Cushion inside the Coach profile is a time buff...

The Student List inside the Coach profile is a section where the Coach can detail which Customers of the Club are able to book the Coach. If the switc...

A Coach can set their rate by Navigating to the Coaches Page of the Dashboard Clicking on the blue button labeled My Settings at the top of the page C...

For a Coach to finalize their Weekly Availability, ask the Coach to Navigate into the Coach dasboard Click on the blue button labeled My Settings Noti...

When an Admin has give the Coach profile to a Customer, the Customer will see a new button in their Account tab of the App. This is where they can set...

Coaches set up their public profile, availability, rates, and payout Stripe accounts inside PodPlay, from within the Coach Settings Once completed, th...

If a Customer books a private court and adds a Coach to the Reservation, the Coach rate can be split between all Customers attending the Reservation T...

If a Coach works longer hours than anticipated, or if a Coach was sent an incorrect amount of funds for their work, the system allows for an Admin to ...

A Coach has the ability to receive payments from an Event they worked. When a Coach is added to an Event, their rate is set by the Admin creating said...

A few scenarios can lead to a Coach not receiving payment for a Reservation: If an Admin creates a Free Reservation for a Customer and adds the Coach ...

When a Customer cancels a Reservation with a Coach, the Coach will be notified of the cancellation through email. The availability that the Coach had ...

A Coach is able to receive a Cash payment for a Reservation if an Admin helps the Customer book the Reservation because Customers cannot book Reservat...

When a Coach sets their pay rate, their pay rate is applicable to all Customers, regardless if that Customer is a Member or a Non-member. Where the Cl...

Not entirely, Credits cannot be used when booking a Reservation with a Coach. When a Customer tries to use Credits during the booking flow, the Credit...

When a Coach works an Event, the rate set in the Event settings is how much the Coach will receive. The Coach/Club split for working an Event is not t...

Yes! Only the Club Owner will be able to export data from the Coach tab of the Admin Dashboard. The Export button is on the top right of the Coaches t...

When a Coach sets up their profile, there is a blue button link labeled Start Onboarding under the Payments section. This is the button that leads a C...