Cancellations with Bill Splitting

There are a few things to consider when it comes to cancellations and Bill Splitting

• What happens if the Reservation Holder cancels the Reservation?

• What happens if an invitee cancels their participation in the Reservation?

For the situation of a Reservation Holder canceling the Reservation:

• If a Customer has booked a Reservation and then cancels it, only the Reservation Holder will be charge, should a charge be necessary

  • To learn more, read Can a Customer cancel their Reservation? and What is a Cancellation Policy?

• It doesn’t matter if the Reservation Holder has invited their friends and their friends have accepted the invite or have not accepted the invite

• In this way, only the Reservation Holder is responsible for any cancellation fee, giving the other Customers they were going to play with an opportunity to book another court

  • NOTE: there are times when a Customer will call the Club and ask for an Admin to help cancel the Reservation so there is zero cancellation fee; it is up to the Club whether or not to allow Admin intervention

For the situation of an invitee canceling their participation in the Reservation:

• If a Customer has booked a Reservation, invited three of their friends, and one of the friends cancels, this invitee is not charged a cancellation fee, even if it is within the cancellation window

• In this way, the Reservation Holder has the opportunity to send out another invitation to another Customer, thereby filling the empty spot in the Reservation

  • To learn more, read about the Court+ pricing model