Create a Custom Replay from the Dashboard

If an Admin wants to create a Custom Replay, they can do so inside the Dashboard

• NOTE: a Replay can only be captured if a Reservation or Event is running. Meaning, if an Event runs until 2 pm, and there is no Reservation or Event form 2 - 3 pm, even if Customers are on the court still playing at 2:30, the system will not record Replays the Custom Captures.

For an Admin to create a Custom Replay, they will:

• Navigate to the preferred Reservation or Event

• Click on the Purchases tab

• Click on the + Replay button

• Choose a desired Start Time for the Custom Replay

• Click OK

  • NOTE: be sure to click the blue OK button, or the Start Time will not save

• Type in the length of the Custom Replay

  • NOTE: Custom Replays cannot be longer than 59 minutes

  • If an Admin wants to create a Custom Replay for an Event or Reservation that is longer than one hour, create a few Custom Replays of varying lengths

• Click the blue button Create Replay

The Admin will then see the Custom Replay is ordered

• It will take some time if the Replay is longer, so come back to the Reservation or Event in an hour or so

NOTE: Custom Replays cannot be generated 48 hours after the Reservation or Event is over

• To learn more, read about Data retention for deleted accounts