Using Credits with Bill Splitting

Edited
  • There are three things to understand when it comes to a Customer using Credits and inviting their friends to split the bill:

    1. Credits used will only apply to the Reservation Holder’s spot

    2. If a Free Invite is sent out, Credits will apply to another Customer’s spot

    3. If more Credits were used to book the Reservation than is needed for the Reservation Holder’s spot, the additional Credits are returned to the Reservation Holder once the Reservation bill settles

  • Let’s look at an example of each to truly grasp the system’s logic:

    1. Credits only apply to the Reservation Holder:

      • Customer A books a $20 Reservation for two people

        • Customer A uses $10 in Credits during the booking flow

        • Customer A will have a hold on their credit card (CC) for $10

          • Which is the remaining cost of the Reservation

      • Customer A invites Customer B to the Reservation

        • Customer B will have a hold on their CC for $10, which is half of the Reservation

      • When the Reservation is over:

        • Customer A will not have any charge on their CC (the hold is released)

        • Customer B is charged $10 for half of the Reservation

    2. Credits apply to Free Invitations:

      • Customer A books a $20 Reservation for two people

        • Customer A used $15 in Credits during the booking flow

        • Customer A will have a hold on their credit card (CC) for $5

          • Which is the remainder of the Reservation’s cost

      • Customer A invites Customer B to the Reservation for Free (pay for their spot)

        • Customer B will not have a hold on their CC

      • When the Reservation is over:

        • Customer A will have a $5 charge on their CC

        • Customer B is not charged anything

    3. Credits are returned to the Reservation Holder:

      • Customer A books a $20 Reservation for two people

        • Customer A uses $15 in Credits during the booking flow

        • Customer A will have a hold on their credit card (CC) for $5

          • Which is the remainder of the Reservation’s cost

      • Customer A invites Customer B to the Reservation

        • Customer B will have a hold on their CC for $10, which is half of the Reservation

      • When the Reservation is over:

        • Customer A will not have any charge on their CC (the hold of $5 is released), and $5 in Credits are returned to their Account

        • Customer B is charged $10 for half of the Reservation