Credits and Purchases
Credits
Using Credits with Bill Splitting
There are three things to understand when it comes to a Customer using Credits and inviting their friends to split the bill: Credits used will only ap...
Can a Customer use Credits for a Reservation or Event?
Yes! A Customer can use Credits to book a Reservation or participate in an Event. The Customer would use their Credits in the same way they would appl...
Can an Admin use Credits on a Reservation for a Customer?
Only Customers can use Credits from the front end of the App. An Admin at the Front Desk can show the Customer how to use their Credits, or an Admin c...
What are Credits, how do they work, and why would a Customer have Credits?
Credits are a 1-for-1 dollar value inside a Customer’s Account, like store credit for a retailer. Credits will have a dollar sign next to your busines...
When a Customer uses Credits, when are the Credits subtracted from the Customer’s Account?
When a Customer uses Credits, they will be subtracted from the Customer’s Account immediately. This is unlike when a Customer signs up for an Event or...
Can Credits and Promo Codes be used together?
A Promo Code cannot be applied in conjunction with Credits. For example, a Customer cannot apply a Promo Code that offers 50% off an Event, and then a...
Can Credits be moved from one Customer’s Account to another?
The PodPlay system does not allow for moving Credits from one Customer’s Account to another. If the Customer requesting the Credits be moved is in goo...
Can a customer use Credits for Replays?
A Customer can only use Credits to book a Reservation or participate in an Event. The Customer is unable to use Credits to purchase Replays. Anywhere ...
Purchases
Provide a Monthly Expense Report to a Customer
Customers may want a receipt for their transactions at the Club If a Customer wants to recap their recent transactions, an Admin is able to to provide...
Generate a Customer Receipt
An Admin or Manager can generate a Receipt for a Customer if they ask for it. For an Admin to create a Receipt for a single charge: Find the specific ...
How to accept Cash payments
Cash payments can only be processed at the Front Desk or by an employee of your Club A Customer can pay in Cash when they: Book a Reservation Join an ...
Using the Settle Now button to charge Customers immediately
The PodPlay system will always charge a Customer for their private Reservation or participation in an Event after the Reservation or Event is over To ...
How does Bill Splitting work?
Bill Splitting is a new feature that allows Customers to split the cost of a Reservation with their friends For a Customer to split the cost of a Res...
Dark box quick-view of purchases
On the Overview page of the Dashboard, when an Admin hovers their cursor over an Event or Reservation, the system will show a small dark box of the up...
Value and process of Holds on Credit Cards
When a Customer books a Reservation or Event, the system will put a hold on the Customer’s credit card (cc) to ensure the Customer has the necessary f...
When is a Customer charged for their Reservation or Event spot?
When a Customer books a Reservation, they block that time off for other Customers. The PodPlay system will place a hold on their credit card (cc) to e...
Admin intervention during Customer charge errors
During a Customer's purchase in the system, there are specific instances when the system fails to capture the Customer's funds. These instances could ...
How to charge a Customer in the Dashboard
To charge a Customer within a Reservation or Event Select the appropriate Reservation or Event in the Dashboard Go to the Purchases section in the ope...
How does a Customer or Admin know a credit card didn't work?
There are a few different ways the system will notify the Customer if their credit card (cc) does not work: If a Customer's cc doesn't work when signi...
What happens if an Admin changes the price of an Event after a Customer signs up?
The suggested practice of any Event creation is to set the price and leave the pricing alone when set. When an Event is created, if a Customer signs u...
Why can Customers see a purchase in their Purchase History if they have not yet purchased anything?
All purchases will be visible in the Customer’s Account tab, under Purchase History. These purchases are logged in sequential order of when the Custom...
What are the types of Purchases a Customer can make?
Customers can purchase a court/table Reservation or a spot for an Event. Depending on what your Club offers, the PodPlay system is equipped to allo...