Set Ball Machine as Coach

To set up a ball machine as a coach in PodPlay, follow these steps below.

• Use a general club email, like an "info@clubname" type email, for the Ball Machine Profile in the system. You’ll want to use a general email address so more than one Club employee can monitor the email for incoming Customer requests. It helps to also have this “info@clubname” email address signed in on your Front Desk computer. This ensures that any employee at the Front Desk can monitor and manage lesson requests

  • Learn more by reading about Front Desk Set-up

• If you don’t have an “info@clubname” email, you can leverage a “+” in the email.

  • By adding a “+” in the email, the address will continue to receive all emails while being viewed by the system as a separate email address.

• Update the name of the Profile to

  • First name = Front Desk

  • Last name = Ball Machine

• Open up the Coach settings

• Expand the Coach Details drawer

• Flick on the Ball Machine toggle

  • This will allow the system to recognize that this particular Profile is a Ball Machine

    • Learn more about Editing Coach Settings

• Set the desired hourly rate for using the ball machine

• Add public availability for the ball machine.

  • Read this article on Weekly Availability, or consult with another Coach with experience in this process

• When a customer books this new Ball Machine Coach, ensure the Front Desk employee accepts the booking on behalf of the Coach’s Profile

  • To learn more, read about Booking a Reservation with a Coach

This setup allows the Ball Machine to function as a "Coach" within the system, making it easy for Customers to book and use it seamlessly.