Circular Sign-up/Sign in Error

PLEASE NOTE: This issue is resolved by changing the Sign-up/Sign-in email from Magic Link to a One-Time Password (OTP). If you would like to update your environment, please reach out to your PodPlay CSM.

• When a Customer wants to Sign-up or Sign in to your Club’s app, they will need to enter the email address associated with their Profile

  • To learn more about entering in the email address, read Creating a Customer Profile

• If the Customer enters their email address, receives the system email to Sign-up/Sign in, clicks on the button inside the email, and it appears the system is asking them to Sign-up/Sign in again, they are likely stuck in a circular error

  • This error is a result of the email application on the Customer’s phone

  • Meaning, the Customer’s email application (Gmail, Outlook, Mail, etc.) will open a browser INSIDE the email application, rather than opening the browser application on the Customer’s phone

• An Admin (or a Customer) can notice if this error is happening by looking at the top of the phone’s screen, where there might be a “Done” or “Back” button available for the Customer to click

• Or by looking at the bottom of the phone’s screen, where there will be an icon to open a browser like Safari or Chrome (the icon in this example is Safari)

• The way to escape the circular sign-up error is to hold down a finger on the SIGN UP button inside the system email

• And to click on the “Copy Link” button, then paste that link inside the Customer’s preferred browser

• Another easy way to notice if the Customer is stuck in the circular sign-up error is to review the different applications open on the phone

• Notice the below screenshot, where the Customer is clearly signed into the system on their Gmail application and not on Chrome, a browser application, where the Customer needs to be signed in

• Below is a video of the circular error happening in a screen recording for reference.