Why is a Cancellation better than a No-show?

For Customers who cancel their Reservation or Event participation, there is a chance for another Customer to book that court/table time or to take the newly vacated space for the Event. If a Customer does not cancel their Reservation or Event participation, there is now inventory (court/table space) that is going unused.

If the Customer cancels their Reservation or Event participation, the Club is able to resell the inventory (court/table).

To achieve this, PodPlay suggests slowly increasing the Cancellation cost as the Reservation draws closer and increasing the fee for a Customer No-show.