PodPlay Service and Plans
Tech stack, SLAs, and plan prices
Service
Dedicated Slack channels
A dedicated Slack channel can be set up for easy communication between PodPlay and your Club if you're on the Pro or Autonomous plan. This channel can...
Customer Request Portal
A new " My requests " button on the top right of the knowledge base will track feature requests and issues submitted through the portal You can now ...
CS Service Level Agreements
The design and infrastructure of the PodPlay system pushes a Club’s Customers to enjoy their time playing rather than being sucked into an app. With m...
Setting up Slack
Slack is a messaging platform for businesses and is an app you can download onto your computer and phone It is an efficient way to communicate with y...
Plans
PodPlay Technology Plans
The Basic plan is the starting plan with PodPlay. This plan includes the ability to: Make Reservations Host Events Support Coaches Sell Membership...
Can my Club be one PodPlay Plan, and the courts/tables be one plan?
Normally, your PodPlay tier for your Club is the same support tier for your courts. There have been unique situations, where a Club can have a Profess...
How do I change from one plan to another?
If you want to change your PodPlay plan from one tier to another, contact your PodPlay Customer Success Manager (CSM). Your PodPlay CSM can help guide...