Software, security, and data
Concerns set at ease with PodPlay
Software
How do I Connect my Website and the App?
All URLs linking to the app should be in the below format to properly push to the web app, and iOS app when available: https://[club_name].podplay.app...
Spam in PodPlay
Wherever you are located, your Customer base will always have bad apples. There will be instances when Customers sign up to visit your Club and attemp...
The PodPlay App
PodPlay has two types of Customer Applications: Web App Phone App iOS Android For each of these PodPlay Apps, there are a few essential details to rem...
Security
What is Passwordless Access?
The PodPlay App is a Passwordless software Passwordless means a Customer does not need to remember a password to log into their account For a Customer...
Why Passwordless Access?
Passwordless access is considered safer than traditional password-based authentication for several reasons: Eliminates Weak Passwords : Customers ofte...
Security Notes in a Reservation or Event
Security notes are messages and reminders that admins can save for future reference. They are located in the top bar of an existing reservation or eve...
Reporting vulnerabilities
If you or someone on your Club’s staff notice a vulnerability in the PodPlay system, please immediately report this to your PodPlay Customer Success ...
Data
Deleted Profiles and Data Retention
The data retention policy is simple and strict: If or when a Customer wants to delete their account or information from the system, they are in comple...
Video Retention Policy
PodPlay’s video retention policy applies to: Replays camera footage Security camera footage For Replay Cameras: The replay cameras used on the court c...
Data retention concerning hacker attacks or exploits
Secure Data Hosting with Google Cloud PodPlay prioritizes the security and protection of customer data and hosts with Google Cloud which provides full...
How to Export Customer Data
If you want to export your Customers data: Navigate to the Customer Page of the Dashboard Click on the white Export button at the top right of the pag...