Billing and Accounting
Club payment and revenue tracking
Dispute Passthroughs
Edited 11 days ago
When a customer files a dispute, Stripe charges a dispute fee ($15), and the original charge is put on hold. If no action is taken, and the dispute ex...
1099s for Coaches
Edited last month
PodPlay and the 1099 Form In using PodPlay, you can streamline payments to your Club’s Coaches for private lessons, clinics, and other Events. While P...
Revenue Reconciliation with PodPlay
Edited 2 months ago
PodPlay is the system of record for venues. That is, PodPlay triggers and records every single revenue transaction that was made through the PodPlay s...
Purchase page Export Transactions Types
Edited 4 months ago
When Exporting information from the Purchase Page of the Dashboard, the resulting CSV file will show different charge types. Here is a list of those p...
How are Taxes currently handled in the PodPlay system?
Edited 11 months ago
Configuration of Taxes in the PodPlay system requires you to inform your CSM of all the applicable City and State taxes that you intend to collect bas...
How does PodPlay charge for additional Admins?
Edited last year
PodPlay does not charge for Admin seats in the system. The PodPlay charges are based on your PodPlay Tier and the number of Courts or Tables at your C...
Billing: How to set up a recurring payment for PodPlay subscription
Edited last year
To set up a recurring payment for PodPlay, your Club will need to complete a Credit Card Authorization form. Please get in touch with your PodPlay Cu...
How does the PodPlay system account for sales taxes?
Edited last year
Your Club has the option to add a sales tax line item to the standard booking flow. This line item is added to the cost of: A Reservation booking An E...
How to cancel your PodPlay subscription
Edited last year
If you would like to cease using PodPlay, please get in touch with your PodPlay Customer Success Manager (CSM). They will help you plan for a last day...