How does Bill Splitting work?
Bill Splitting is a new feature that allows Customers to split the cost of a Reservation with their friends
For a Customer to split the cost of a Reservation, they will toggle on the Split the bill feature on the last page of the booking screen
The cost of the Reservation divided by the number of players will show the Reservation Holder how much each player will likely pay
This amount is likely because if the number of players invited is different than the number of players who show up to the Club, the amount to charge each Customer in the Reservation will change
To learn more, read about the Court+ pricing model
When the Reservation Holder books a court, and a hold will be placed on their credit card (cc) for the full amount of the Reservation
Even if every Customer the Reservation Holder invites to the Reservation has a charge failure or cancels, the hold of the full amount of the Reservation has already been placed on the cc of the Reservation Holder
In this way, the Club is guaranteed revenue for the court Reservation in case of any unforeseen circumstances
When the Reservation Holder invites their friends, the invitee will see they are paying for part of the Reservation and must toggle agreement they are willing to pay
When the Reservation Holder invites their friends, and the friend accepts the invitation saying they will split the cost of the Reservation, holds are placed on the other Customer’s cc for the likely amount of the split bill
If one of the invitees cancels their participation in the Reservation, or the charge on their card fails, there are two possible outcomes based on the Court+ pricing model your Club has enabled:
Inviter covers: Reservation Holder covers for the invitee who had a charge failure or canceled, and the other invitees pay their share
As same example:
A Reservation is booked for $44
The Reservation Holder invites three of their friends
Each invitee would be charged $11 at the end of the Reservation
One invitee has a charge failure
At the end of the Reservation, the Reservation Holder is charge $22 and the other two invitees are charged $11 respectively
Equally: the balance of the court is shared equally amongst the Reservation Holder and remaining invitees
In the an example:
A Reservation is booked for $44
The Reservation Holder invites three of their friends
Each invitee would be charged $11 at the end of the Reservation
One invitee has a charge failure or canceled
At the end of the Reservation, the Reservation Holder and the two remaining invitees split the $44 charge equally, resulting in a $14.67 charge each
In both Court+ pricing model forms, if the Club has elected to include a Non-member fee ($n), any Non-members participating in the Reservation will have a hold put on their card for their share of the Reservation + $n
Only the Non-member will pay their respective $n, unless the Reservation Holder has elected to pay for an invitee's spot
To learn more, read about Cancellations with Bill Splitting, Failed Charges with Bill Splitting, and Split the Bill with other Customers
And to find out which Court+ pricing model your Club has enabled, ask your Club Admin or your PodPlay Customer Success Manager
When viewing the Reservation from the Dashboard, and admin can see when an Attendee in the Reservation is going to split the bill
This is visible inside the Attendees list of the Dashboard, with a dollar sign ($) in a circle under the Attendee’s name, showing they have been invited to split the bill
Once the Reservation is over, all Attendees are charged their respective amounts
And in the case of the Reservation Holder, the hold for the full amount of the Reservation is released, and they are charged the new, lower amount, split with the other Customers
In terms of automated system emails, only the Reservation Holder receives an email receipt from their Reservation booking
A Customer who is invited to the Reservation, and accepts the invitation, does not receive an email receipt for their participation in the Reservation
To learn more, read about Automated Emails from PodPlay